Refund policy

Last updated: September 18, 2026

At Sprecor, we want our customers to be satisfied with their purchases. If you are not completely satisfied with your purchase, you may be eligible for a return, exchange, or refund under the terms below.

This policy applies to orders shipped within the United States.

1. Return & Exchange Window

Customers may request a return or exchange within 30 days of receiving their order.

We accept returns for both defective and non-defective products, provided that the product meets the return requirements described below.

To be eligible for a return or exchange, the product must be:

New and unused
In its original condition
Returned with its original packaging, where applicable
In a condition suitable for resale

Products that have been used, damaged after delivery due to customer handling, or otherwise returned in a condition that does not meet these requirements may not qualify for a return or exchange.

2. How to Request a Return or Exchange

To request a return or exchange, please contact us at help@sprecor.shop within 30 days of receiving your order.

Please include:

Your order number
Your name
The reason for the return or exchange
Photos of the product if it arrived damaged or defective

We will review your request and provide the appropriate return instructions.

Please contact us before sending any product back. Returns should be sent by mail according to the instructions we provide.

3. Return Shipping & Return Label

Eligible returns are handled by mail.

A return label is included with the package, and return shipping is free for eligible returns.

Customers should use the provided return instructions and return label when sending an eligible product back to Sprecor.

4. Restocking Fees

No restocking fee will be charged for approved returns or exchanges.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or additional information to assess the issue.

Depending on the circumstances, we may offer:

A replacement
An exchange
A refund

Eligible returns for damaged, defective, or incorrect products will be handled in accordance with the return process described above.

6. Exchanges

Sprecor accepts exchanges for eligible products.

Exchange requests must be made within 30 days of receiving the order, and the product must meet the applicable return condition requirements.

Please contact help@sprecor.shop with your order number and the reason for the exchange. We will provide instructions for completing the exchange.

7. Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

Sprecor processes approved refunds within 5 days after the returned product has been received and inspected.

After we issue the refund, the time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

8. Items That May Not Qualify for Return

A return or exchange may be declined if:

The product has been used or is no longer new
The product has been damaged after delivery due to customer handling
The product is returned in a condition that does not meet our return requirements
The return is requested more than 30 days after the order was received